Metro Bank (UK) risk score

Metro Bank, established in 2010, has rapidly evolved from its first location in central London to a widespread presence across numerous UK towns and cities. Known for its innovative approach to banking, Metro Bank redefines customer service by operating stores with extended hours every day of the week, catering to the convenience of its customers.

At the core of Metro Bank's offerings is the ability to open a Current Account swiftly—either online or in-person—complete with instant issuance of debit cards right in the store. This customer-centric approach extends to unique services such as drive-thru banking and family-friendly events, making banking an inclusive and enjoyable experience. The bank also welcomes pets, offering on-the-counter treats for canine visitors, which underscores their commitment to a friendly, community-oriented service.

Metro Bank is not just about providing banking services but also about building a positive culture. The company places a high value on the attitude and potential of its employees, adhering to a philosophy of hiring for attitude and training for skill. This approach has cultivated a workforce that is passionate about delivering exceptional service and has contributed to the bank being recognized as an award-winning employer.

Dedicated to supporting not only its customers but also its employees and the wider community, Metro Bank continues to strive towards its mission of becoming the nation's top community bank. This commitment is evident in every interaction and innovation, making Metro Bank a standout in the banking sector for those who value a personal touch in their financial dealings.